SingPass to launch improved, safer system on Sunday

The SingPass system has been given an upgrade, and users can look forward to an improved user interface, mobile-friendly features as well as stronger security capabilities, the Infocomm Development Authority of Singapore (IDA) said on Thursday.

Beginning July 5, users will be able to better navigate the SingPass website and see improved usability features. Access to SingPass accounts will also be available on mobile.

IDA said in a statement that the new system will be easier and more convenient to use as it has clearer instructions and more intuitive account management features.

Security has also been leveled up. From Sunday, SingPass users will be able to receive text or email notifications for any changes made to their profile and will always be updated on their account activities.

Users will also have to go through a secure two-step login process for e-government transactions involving sensitive data such as financial or health information or those that require high level of identity assurance.

These measures were implemented to improve protection of the personal data of SingPass users.

As such, more than 100 government e-services will require two-step verification. This includes commonly-used services provided by the Ministry of Manpower (MOM), the Central Provision Fund Board (CPFB) and the Inland Revenue Authority of Singapore (IRAS).

Once the service launches on July 5, users will need to:

1. Update their SingPass account by providing and verifying their mobile number and email address as well as set up their own security questions and answers

2. Set up their 2-step verification by registering, activating and linking their OneKey token or mobile number to their SingPass account

Managing Director of the Infocomm Development Authority of Singapore Ms Jacqueline Poh said: "Over the years, the Government has put over 200 e-services online through SingPass in order to enable swift and convenient transactions with the Government. With the rise of cyber threats in Singapore and globally, we have added security measures like multi-factor authentication to protect SingPass users' personal data."

Ms Poh also urged all SingPass users to avoid using the same password for different purposes, and to not share their account information with anyone else.

ssandrea@sph.com.sg