SingPost beefs up operations for peak festive season

SingPost beefs up operations for peak festive season
To ensure customers get their gifts and purchases on time, SingPost is beefing up its operations with effect from Saturday. It will deploy additional manpower and extend its operations to meet the expected increase in demand.

Some of these measures include the delivery of mail packets on all Saturdays this month. Singpost will also increase its courier strength by 20 per cent so that customers who opt for Speedpost will be able to receive their parcels during Saturdays and Sundays till mid January next year.


Get the full story from The Straits Times.

Here is the full statement from SingPost:

Singapore, 04 December 2013 - In anticipation of the festive peak, SingPost is beefing up its operations starting this Saturday. All its businesses are gearing up with additional manpower and extended operations so that customers can receive their gifts or purchases on time. Management staff are also deployed to help out as resources are strengthened across the board. Please see attached infographic for summary of measures taken.

1. Special weekend deliveries

a. Saturday deliveries for mail packets

SingPost's postmen will be delivering mail packets on all Saturdays in December so that their customers will receive their gifts or purchases on time.

ƒ Delivery of local mail packets and publications as well as non-standard mail is 3 to 5 working days. SingPost encourages all customers to factor this in and post their items early.

b. Weekend deliveries for Speedpost

ƒ For this festive season, SingPost's couriers and management staff will be delivering parcels on weekends (i.e. Saturdays and Sundays) till mid January 2014 so that people can receive their gifts/purchases on time.

ƒ SingPost has also engaged supplementary workforce to help out in the Speedpost deliveries, increasing its courier strength by 20%.

2. Peak season helpers at post offices

To cater to the expected increase in post office visits during the impending festive season, SingPost will be deploying additional helpers to ensure a more pleasant customer experience.

From 19 December to 24 December, SingPost staff including management staff will help out at 23 post offices with high traffic. About 250 staff are expected to be rostered to help out at the frontline during the busy lunch-time peak hours.

Apart from post offices, there are also alternatives such as Self-service Automated Machine (SAM) for bill payments, remittance and stamp purchases as well as POPStation for customers to pick up or return parcels 24/7 at their convenience.

3. Additional collections for posting boxes islandwide

a. Additional collections on Saturdays from posting boxes

ƒ Additional collection trips will be made on three Saturdays in December - 7 December, 14 December and 21 December - to collect mail from all posting boxes.

b. Additional collections on Sundays for posting boxes at major post offices

ƒ Incorporating feedback from public as well as in anticipation of more people posting packets/packages this festive season, we will be collecting mail from about 20 post offices with high traffic on two Sundays in December - 8 December and 15 December.

4. 24/7 parcel pickups and returns

To offer customers greater convenience and flexibility, SingPost has extended the network of POPStation to 10 more locations across Singapore which allow customers to get service faster and closer to their homes or offices. Apart from retrieval of parcels, customers can also return their purchases at the POPStation.

Introduced in April this year, these 24/7 smart lockers enable customers to collect their parcels in their own time; be it after office hours, over the weekend or on a public holiday. The location of the 15 POPStation is as follows:

1) Bishan Community Club
2) NUS Stephen Riady Centre
3) Sengkang Community Club
4) SingPost Centre Post Office
5) Tanglin Post Office
6) Tiong Bahru Plaza
7) JCube
8) IMM
9) *SCAPE
10) Star Vista
11) Valley Point
12) Bedok CC
13) Serangoon Garden Post Office
14) Bukit Timah Post Office
15) Alexandra Techo Park

5. Additional indoor sorters

More than 30 temporary workers have been engaged during this festive season to help expedite the processing of all inbound and outbound mail items.

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