StarHub fined $50,000 for 2013 cable TV disruption

StarHub fined $50,000 for 2013 cable TV disruption

SINGAPORE - StarHub Cable Vision (SCV) has been fined $50,000 by the Media Development Authority (MDA) for a TV service disruption that occurred on September 28, 2013.

The incident, which started at around 12.40am, lasted for nearly five hours and is estimated to have affected about 170,000 SCV subscribers across Singapore.

Those affected experienced a complete signal loss for both paid and free-to-air channels which are accessed through their SCV cable points.

Free-to-air channels were restored by 1.35am, while other channels were fully restored by 5.30am.

The root cause of the disruption was a power trip of a switchboard at SCV's Ayer Rajah Headend, the MDA said in a statement today.

It added: "This switchboard supplied power to equipment used for transmitting cable TV signals. The initial electrical outage triggered different backup systems to kick-in but these systems either tripped due to the sudden power surge during the switchover, or were subsequently fully-drained of power."

While noting that SCV undertook remedial actions to prevent a recurrence, the MDA determined that the disruption could have been prevented or made less severe if SCV had put in place effective contingency measures to deal with the power surge.

StarHub was, therefore, found to have contravened the licence conditions on Quality of Service, which requires pay-TV services to be provided at reasonable quality that meets public expectations and that is satisfactory to the MDA.

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