SINGAPORE - On April 1, the Immigration and Checkpoints Authority (ICA) launched iCollect, a self-service machine that facilitates the collection of secured documents such as Singapore biometric passports ("Passport to embarrassment" by Ms Maria Loh Mun Foong; last Sunday).
iCollect is equipped with fingerprint verification and facial recognition capabilities to establish and verify the person's identity at the time of collection.
As accurate matching is necessary for positive identification, the facial images and fingerprints captured must meet the stringent security requirements before the passport can be issued.
Any applicant who encounters fingerprint or facial match failure when using iCollect will be referred for further checks and verification.
In Ms Loh's case, an ICA officer rendered assistance to her immediately and facilitated her collection of her passport at the counter. This is the process for any unsuccessful collection at iCollect as we need to ensure that the document is issued to the rightful owner.
The entire collection process, from the time Ms Loh started using iCollect to the time she was referred to the counter and successfully collected her passport, took about 15 minutes.
If Ms Loh or anyone has further queries on the iCollect system, please contact us at ICA_Feedback@ica.gov.sg
Head, Public & Internal Communications
Corporate Communications Division
Immigration & Checkpoints Authority
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