SINGAPORE - Minister of State for Trade and Industry Teo Ser Luck met with 10 members from the management council of Sim Lim Square today to discuss the issue of errant retailers in the electronics mall.
The management council had sent a letter to the Ministry of Trade and Industry (MTI) earlier to express their concern following recent reports of negative customer experiences.
At today's meeting, the members shared the challenges they faced over the years, and suggested that laws could be strengthened to punish errant retailers with harsher penalties.
Both sides agreed on the need to better protect consumers and rights of the majority of the law-abiding retailers to uphold Singapore's reputation as a retail destination, the MTI said in a statement today.
Mr Teo noted that there needs to be a collective effort among the Government, the Consumers Association of Singapore and industry players such as the mall's management, retailers and consumers.
He said in the statement about today's meeting: "Today's session was useful as we discussed how we could work together to curb errant retailers. Both sides agree that more effective measures must be in place as such unfair business practices cannot be allowed to continue unheeded.
"The management council could implement some preventive measures in the interim as well as take a strong stand against errant retailers.
"While the police are investigating the case, we are also looking at enhancing our laws, strengthening the enforcement process and continuing with our engagement efforts.
"We urge consumers to continue exercising caution when making purchases, and retailers to be fair and professional."