When a fire broke out at the Golden Mile Complex on Wednesday and left her husband stranded outside the carpark, he called her.
After making sure he was not hurt, Madam Koh, who declined to give her full name, called The New Paper hotline.
She said: "I could hear sirens over the phone, so it sounded quite serious."
Madam Koh, who is in her early 40s, said her husband was stuck outside the building for about 45 minutes before he was allowed to enter the carpark.
Even then, he had to use a torch to light his way as it was pitch black.
Madam Koh said she decided to contact the TNP hotline about the fire because of the way news is covered in the paper.
"The headlines are attention-grabbing and I often discuss details of the stories with my family and friends," she said.
The Singapore Civil Defence Force (SCDF) said that seven people were trapped in two lifts when the fire occurred at an electrical room at the loading bay. No serious injuries were reported.
Madam Koh, who works in sales, has been reading TNP for more than 20 years and buys the paper two or three times a week.
She said she likes reading the crime stories in the paper.
Another regular reader, freelancer Allan Tay, 52, sent TNP an e-mail about problems that commuters were having with a temporary bus stop opposite his condominium at Ulu Pandan Road in Clementi.
The bus stop had railings and plants blocking it.
"There are many old people in my estate and I was worried they would face difficulties if they wanted to use the bus stop," he said.
He added that he wanted to raise awareness about the issue so that the authorities could take action.
Mr Tay has been reading TNP since it was launched in 1988. He reads it daily and enjoys the paper's balanced coverage.
"TNP focuses a lot on human interest stories which are very heartwarming to read," he said.
For their tip-offs, these readers will each receive a $100 Pezzo Pizza voucher.
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This article was first published on October 6, 2014.
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