We thank Mr Jairam Amrith for his suggestion ("Issue updated ICs to senior citizens"; Oct 3).
As the border security agency, the Immigration & Checkpoints Authority (ICA) has in place stringent and robust checks at the checkpoints.
Any traveller who encounters fingerprint match failure when using the automated clearance lanes will be referred to ICA officers for further checks and verification.
A person's suitability to use the automated lanes is determined by the quality of his fingerprints, among other factors.
Our experience shows that less than 1 per cent of eligible users face difficulties when using the automated clearance lanes, as they may have fading, or excessively wet or dry fingerprints.
In such cases, updating their fingerprints in the database will not be useful, as the users may still encounter the same problem at the automated clearance lanes due to the quality of their fingerprints.
Travellers who encounter problems with fingerprint verification at automated clearance lanes may approach our officers for assistance at any of our checkpoints.
Serene Wong (Ms)
Deputy Head, Public & Internal Communications
Corporate Communications Division
Immigration & Checkpoints Authority
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