A normal lift ride turned into a nightmare for Ms Fera Wirawan when the lift she was in malfunctioned and shot up nine floors without warning.
The 34-year-old, who works in a bank, told The Straits Times she was on her way to pick up her son from his Chinese enrichment class at Regency House on Penang Road last Saturday, when she entered the lift at the office building's Basement 1 carpark.
Ms Wirawan said her husband was about to follow her in when the lift bolted upwards at a faster speed than usual without the doors having closed completely.
She did not even have time to press the button for the third floor, where her son's enrichment centre is based.
The couple attempted to press buttons to stop the lift, but to no avail.
In the confusion, Ms Wirawan said, she did not think to activate the emergency stop button as it had all happened so quickly.
The lift stopped only when it struck the concrete ceiling of the lift shaft, slightly above the eighth floor of the building, she added.
Ms Wirawan said she was thrown to the floor by the impact of the collision, which dislodged debris from the lift and lift shaft ceiling.
This included metal parts and marble slabs - one of which struck her left shoulder and dislocated it.
She then pressed the button to call for help.