New body to coordinate public feedback.
Remember that saga over the fishball stick near Bukit Gombak MRT station?
That saga was not actually a unique incident.
Housewife Vicky Chong, 49, regularly jogs at the Bukit Batok Nature Park and when she spots litter, she picks it up.
Occasionally she reports cases on the National Environment Agency's (NEA) website.
A few months ago, she noticed litter all over a bus stop in Upper Bukit Timah Road and the carpark at Bukit Batok Nature Park.
The culprits were monkeys who ransack the bins.
As it was a litter-related issue, Madam Chong sent an e-mail to the NEA and suggested replacing the bins with the monkey-proof ones that are used in the park.
Not so easily done, she found out.
The carpark is managed by NEA, the bus stop by the Land Transport Authority (LTA) and the park by the National Parks Board (NParks).
Madam Chong's feedback is not rare.
It is estimated that 10 to 15 per cent of feedback the Government receives involves multiple agencies, is directed to the wrong agency, or involves a solution where the agency responsible is not immediately obvious.
That is why Madam Chong supports the new municipal services office, she said in a letter published in the Straits Times Forum page last Friday.
The idea of the Municipal Services Office (MSO) was announced by Prime Minister Lee Hsien Loong at the National Day Rally.
It aims to improve the Government's overall coordination and delivery of municipal services, said the Ministry of National Development (MND).
MSO will be housed within MND.
Ms Grace Fu, who will oversee MSO, said it will be set up on Oct 1.