SingTel fire: Restoration works complete; focus now shifts to investigations

SingTel fire: Restoration works complete; focus now shifts to investigations

SINGAPORE - All affected fibre cables that were damaged by Wednesday's devastating fire at SingTel's Bukit Panjang telephone exchange have been restored ahead of schedule.

OpenNet and SingTel stressed that while the cables have been reconnected by 7:15am, some customers may still experience intermittent connectivity issues.

SingTel cautioned in a statement on Friday morning that "there may be a need for limited network adjustments, which may affect service performance for some customers."

Modems and set-top boxes may have problems operating too, SingTel added.

A user on SingTel's Facebook page complained about the slow internet speed, which registered 5 MBPS on a speed test, instead of the usual 50 MBPS.

Meanwhile, 95 per cent of fibre broadband services have been restored for Starhub customers.

"A group of our engineers will also be deployed to review the quality of the repair works done so far. We will also convene an internal board of inquiry and work closely with IDA to review the robustness of our systems and minimise the impact of such accidents in future," SingTel said.

Telco service providers are required to ensure that the design of their networks and services are resilient to service outages under the Telecommunication Service Resiliency Code.

Outages of services, when they occur, have to be restored expeditiously under the code.

grongloh@sph.com.sg

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