Shopping website Mums.sg has come under fire for failing to deliver its products on time to customers.
According to AsiaOne, most of the purchases were intended Christmas gifts for children, which made the delay more infuriating.
Netizens have taken to Mums.sg's Facebook to vent their frustrations as well as to enquire about the delivery status of their products.
Said a Facebook user:
"If you are maximizing effort now, you could have done it earlier. I am really disappointed by the fact that the services promised wasn't delivered. I seriously think that you should re-consider the fact that your website caters to little ones for Christmas. Hence please step-up your services before CASE comes into the picture. Thank you."
Many others have also expressed disappointment at how the matter was handled.
Some customers however have also come forward to commend Mums.sg for rushing out the deliveries.
Said another user on Facebook:
"Thanks so much for delivering the parcel even during public holiday! Kid is happy with his Christmas present delivered on Christmas day. Thanks for rushing out the delivery. Would be good if we were informed of the status."
After the flood of angry feedback from customers, Mums.sg has issued an apology:
"Dear Customers, we would like to apologise if your delivery was not in time. We would like to inform you that all the LEGO deliveries are now with our drivers, who are trying to clear all the deliveries by today. Unfortunately we cannot provide the exact delivery time but the drivers will contact you by phone in case you are not at home to receive further instructions. Rest assured that MUMS has tried the best to make this special Lego orders delivered in time. Also many of the customers are receiving their Lego ahead of time. Thanks for your patience and understanding."
TV presenter and DJ Jamie Yeo, one of Mums.sg's co-founders has attributed the delay to a surge in the amount of orders coming in this month.
She told reporters from The New Paper:
"There were about 1,000, sometimes up to 1,500 orders each day."
As of today, customers are still demanding for refunds and complaining about undelivered purchases on Mums.sg' Facebook.
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