Perfect gift plans ruined

Perfect gift plans ruined
LATE: Empty Lego boxes seen in the corridor outside the Mums.sg warehouse in Pasir Panjang.

She thought she had ordered the perfect Christmas gifts for her nephews.

Having ordered three Lego sets from local shopping website Mums.sg late last month, the woman, who wanted to be known only as Mrs Pachymuthu, was sure the boys would be delighted with their gifts.

But the toys worth $260 did not come in time, leaving the 39-year-old in a state of panic.

"I ended up buying substitute gifts such as chocolates and T-shirts. It was disappointing and frustrating," she said.

"I chose to shop online because I was very busy and some of the Lego sets were not available in stores."

She was not the only one. Many who did not receive their orders from Mums.sg by Christmas took to its Facebook page.

As of 7.30pm yesterday, there were more than 170 comments from customers, most of whom were angry, complaining that they did not get their orders.

Many also said that their e-mails to mum.sg had gone unanswered.

Netizen Yun Liu posted on Tuesday: "Most of the people made purchases here for Christmas gifts... We need the goods now."

Another customer, David Lee, wrote: "Now I have to rush and get another Lego set from Toys "R" Us."

There were also several reassurances given to customers by Mums.sg employees on its Facebook page, stating that the orders would be delivered by Christmas Eve.

APOLOGISED

The company's co-founder, DJ and television presenter Jamie Yeo, apologised to customers for the delays, but said all orders had been delivered as of yesterday. (See report at right.)

Mrs Pachymuthu, who works in sales, told The New Paper that she chose to order through Mums.sg because it was a local provider, thus more "reliable and efficient" than using international shipping companies.

She added that she had previously ordered a floor mat from Mums.sg without complications.

For her latest order, she was promised that the items would arrive by Dec 22.

"I was already worried because Dec 22 was a little too close to Christmas. When my order did not arrive that day, I dropped them two e-mails that went unanswered," she said.

She saw a post on Mums.sg's Facebook page that all the orders would be delivered by Christmas Eve.

"I thought it had sorted everything out, so I just waited at home. But nothing came," she said.

"I thought I did everything right three weeks ago, but I was left high and dry on Christmas."

Some customers posted on the Facebook page yesterday that they had just received their orders.

Customer Poon Wei Liang, who ordered a Lego Simpsons House, wrote: "Although it is after the delivery date, at least the item finally came.

"I hope that in future the Mums.sg team would not need to work so strenuously to meet their commitments. It is stressful for the team and I really appreciate the effort taken for this bad situation that happened."

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