This fish and chip shop just won the best customer service of 2016

This fish and chip shop just won the best customer service of 2016
PHOTO: Facebook / Feeleys Chippy

A fish and chip shop has gone above and beyond in the customer service department.

On Friday, Feeley's Fish and Chip Shop in Belfast, Northern Ireland received an interesting order from a sick customer begging for cold and flu tablets. The restaurant posted the order ticket to its Facebook page, noting that it was good to see customers making use of the additional comments section in the order form.

The customer, who has asked not to be named when contacted by Mashable, was sick in bed when she placed an order for food so that she could ask the store to pick her up some medication on the way.

"Will you please stop in [pharmacy] spar on the way and get me benylin cold and flu tablets," she wrote in her unusual request. "I'll give you the money, only ordering food so I can get the tablets I'm dying sick."

on Facebook

Good to see my customers making use of the "add comments" section!!!!! Words absolutely fail me 😂😂😂😂

Posted by Feeleys Chippy on Friday, 30 December 2016

Although the company normally delivers burgers, chips and seafood sticks, it honoured the customer's order and delivered the cold and flu tablets to her deathbed. She later posted a photo of the tablets and her pizza order, along with a message of thanks.

Photo: Facebook @Fiona Cuffe

Feeley's Fish and Chip Shop has been rewarded for its kind end-of-year gesture, with the post going viral during the last two days and many commenter's writing that they will be ordering from the local joint in the near future. A timely reminder that nice guys don't always finish last.


Mashable is the go-to source for tech, digital culture, and entertainment content for its dedicated and influential audience around the world.

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