4G service: StarHub has been upfront with users

SINGAPORE - We thank Mr Albert Wong Kwan Wei ("Consider opening up telco market"), Mr Douglas Chow ("Can mobile users go back to 3G plans without breaching contracts?"; Forum Online) and Mr Foo Der Ho ("Telco's 'bait and switch' tactic?") for their letters on Tuesday.

We value our customers' feedback and understand their concerns about the new promotional rate for "4G Speed Boost". After careful consideration, we are further extending the free promotion to existing customers of our SmartSurf Lite/Value/Premium/Elite price plans till the end of their contracts.

With regard to this promotion, we have been upfront with customers. Details of the service, including pricing and promotion expiry, have been made available in our sales and marketing materials as well as on our website since its introduction in September 2012.

StarHub is committed to providing excellent customer service. We appreciate all feedback, which will help us improve our ability to serve customers better.

Philemon Foo Corporate Communications Executive Starhub

This article was published on April 25 in The Straits Times.

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