Collect new passport, even after office hours
Wed, Apr 21, 2010
my paper

By Sia Ling Xin

SAY goodbye to taking a day off from work just to collect documents such as passports, identity cards and long-term passes.

Self-service kiosks that can dispense these documents - even after office hours - will soon be available. An applicant just has to verify his identity by getting his identity card and fingerprint scanned at the kiosk.

The Immigration and Checkpoints Authority (ICA) could not say when this new service, called iCollect, will be implemented.

It will also launch two other services to make immigration matters more convenient.

From next month, a new service called iEnquiry will let all those who have applied for immigration documents to check the status of their applications online.

Online application portals were introduced over the past few years to enable Singaporeans and foreigners to apply for immigration documents without having to go to the ICA building.

But currently, only those who submit their applications online can check on the status via the Internet. Those who apply over the counter or by post still have to check through phone calls or e-mail.

The third new service, iReturn, will allow long-term pass holders to return their expired passes through self-service kiosks - different from those under iCollect - from July.

They can still return their passes through the existing ways: Over the counter at the ICA building, by post or to checkpoint officers as they are leaving Singapore.

The ICA is rolling out such services to "stay abreast of our customers' needs", said Mr Eric Tan, the ICA's Commissioner, at its workplan seminar yesterday.

Bank executive Johnathan Leow, 27, said of the new services: "They are very convenient as I can apply, check on and collect immigration documents at my own free time."


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