Motor insurers need to be more upfront
Tue, Nov 10, 2009
The Straits Times

I AGREE substantially with the report, 'No-fault insurance 'may not always work'' (Oct 16), and wish to add the following:

  • The latest Motor Claims Framework (MCF) imposed by insurers stipulates that motorists should report accidents at workshops appointed by insurance companies. Such appointed workshops comprise less than 10 per cent of all workshops.

    Most insurance policies require motorists to use these workshops to file an insurance claim. Channelling work exclusively to these workshops grants an unfair advantage, an effective monopoly to these workshops that may place insurers' interest in cheap repairs above claimants' interests in best repairs.

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