Korean Air says crew followed procedure on unruly passenger

Korean Air says crew followed procedure on unruly passenger
PHOTO: Facebook / Daisy Fuentes

SEOUL - South Korea's top carrier Korean Air said its staff followed company procedure in restraining an unruly passenger after 80s pop singer Richard Marx tweeted that he helped the "ill-trained" crew handle the situation.

Marx said he and his wife were flying from the Vietnamese capital Hanoi to Incheon airport, the South's main hub, when a passenger started physically attacking another passenger sitting next to him and the crew members.

"Passenger next to us attacked passengers and crew. Crew completely ill trained," Marx said on Twitter, posting a series of photos showing him trying to hold down the unruly passenger.

on Twitter

The pictures - taken by Marx's wife, TV host and model Daisy Fuentes and posted on their Twitter and Facebook pages - show the male passenger apparently grabbing a female flight attendant by her hair and another crew member pointing a taser gun.

Richard Marx takes down violent man on Korean Air

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    Pop icon Richard Marx, who is known for his romantic hits in the 80s, subdued a violent passenger on Korean Air flight 480 flying from Hanoi, Vietnam to Seoul on December 20.

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    Richard Marx and his wife Daisy Fuentes documented the ordeal on Twitter and Facebook.

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    Richard Marx swung into action after the violent man started attacking the flight attendants and other passengers.

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    The violent man was restrained and tied with a rope but he broke free a few times and caused trouble again and again.

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    Richard Marx and a few other male passengers had to suppress the man nearly throughout the four-hour flight.

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    The pop star said the female attendants should have been trained to manage such situations without requiring passengers to step in.

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    Trouble apparently started after the crazed passenger started pulling an attendant's hair.

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    He also attacked other attendants and other passengers when they tried to help the stewardess whose hair was pulled.

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    The plane was flying over China when the incident happened.

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    Richard Marx stepped in to help after realising the female flight attendants were in a helpless situation.

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    Although the flight attendants had a taser, they didn't know how to use, said Marx.

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    Marx holding a rope that was used to tie up the unruly passenger.

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    Marx and his wife, VJ Daisy Fuentes, were in Hanoi before flying to Seoul.

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    Richard Marx, who performed in a Christmas concert in Hanoi on Dec 19, flew to Seoul to take a connecting flight to US.

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    Marx is well-known for huge hits in the 80s and 90s like Right Here Waiting, Hold On To The Night and Satisfied.

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    Marx married another hopelessly romantic star, Latina VJ Daisy Fuentes.

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    The couple enjoying the sights in Hanoi where he performed in a Christmas concert with Vietnamese singers on Dec 19.

Fuentes said the all-female crew members did not know how to use the taser nor how to secure the rope around the man and "never fully got control of him".

Marx said the fiasco lasted four hours until he stepped in along with other male passengers and tied him down with a rope.

on Twitter

The passenger was turned over to police upon arrival at Incheon and later charged with violation of aviation security laws and assault.

"Korean Air should be sanctioned for not knowing how to handle a situation like this without passenger interference," Marx said on his Facebook.

on Facebook

Korean Air #480. A completely ill-prepared and untrained crew for a situation like this. Four hours of a psycho passenger attacking crew members and other passengers.

Posted by Richard Marx on Tuesday, 20 December 2016

Korean Air spokesman Sung Suk-Jae said the crew members all received safety instruction and were acting "according to protocol".

"They took measures that were most appropriate to the situation," he said.

Sung acknowledged the crew members received help from other passengers and added that the case would be further investigated.

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