2018 Customer Experience Asia Excellence Awards -- Announcement Of Finalists

SINGAPORE, Aug. 15, 2018 /PRNewswire/ -- Customer Experience Asia (CX Asia) is delighted to announce the finalists for the 2018 Customer Experience Asia Excellence Awards.  Returning for a 4th year, the Awards, organised by IQPC, have now become a must-attend affair for CX professionals in Asia and for organisations that have put customers at the heart of their business.

This year we received a record of 148 entries from 65 companies across 12 categories. After extended review by our esteemed Panel of Judges, we are proud to share with you the complete list of organisations that have made the cut. The winners will be celebrated at the Gala Dinner Awards taking place at Marina Bay Sands on Tuesday, 26thSeptember 2018.


Best Brand Experience Award
AXA Affin General Insurance Berhad
Maybank
Ocean Network Express

 

Best Contact Centre Award
Ayudhaya Capital Services Krungsri
Celcom Axiata Berhad
DBS
DHL Express Bangladesh
Far EasTone Telecommunications
FWD Singapore
HP Inc. CS Apj Care Centre
HSBC Electronic Data Processing
National Environment Agency

 

Best Customer Experience Award
Australia Post
Celcom Axiata Berhad
CIMB Bank 
DBS
FWD Singapore
Global Cloud Xchange
Hong Kong Tourism Board
HP India
Intuit Singapore
Ministry of Manpower
Mumbai International Airport
ION Orchard
NCS Pte Ltd
Philippine Savings Bank
RHB Bank
SP Services
Titan Company

 

Best Omni-Channel Experience Award
Alliance Bank Malaysia
Concentrix
Globe Telecom
Kanmo Retail Group & SmartOSC 
Maybank

 

Best Social Media Strategy Award
AXA Affin General Insurance Berhad
Celcom Axiata Berhad 
HDFC Bank
HP Inc. CS Apj Care Centre
Philippine Savings Bank

 

Best CX Personality Award
Mary Felicia Sim, ION Orchard
Michelle Liew, RHB Bank Nerhad
Zatina Zakaria, Etiqa Insurance & Takaful

 

Best Use of CEM Technology Award
AXA Hong Kong
DHL Express
Everise
Hyperlab
Tenaga Nasional Berhad

Best Customer Experience Team Award
AXA Hong Kong
Global Cloud Xchange
Hong Kong Tourism Board
Intuit Singapore
ION Orchard
Ayudhaya Capital Services Krungsri
Maybank
Ministry of Manpower
NTUC Club
Philippine Savings Bank
Ping An Technology

 

Best Digital Experience Award
Alliance Bank Malaysia Berhad
Aviva Asia Digital (Dollardex)
Batelco
Celcom Axiata Berhad
DBS
Dialog Axiata Plc
Far EasTone Telecommunications
FWD Singapore
Goibibo
Ministry of Manpower
RHB Bank
Turkcell

 

Best Employee Engagement Award
Alexander Mann Solutions
Concentrix
DBS
HP Inc. CS Apj Care Centre
HSBC Electronic Data Processing
Metrobank Card
PT. Angkasa Pura (Persero)
RHB Bank Berhad
Tauzia Hotels

 

Best Use of Mobile
Alliance Bank
Australia Post
Ayala Rewards Circle 
Batelco (Bahrain), AFS (Bahrain) and Mahindra Comviva (India)
Celcom Axiata Berhad 
Coca-Cola
Government Savings Bank 
HDFC Bank
Hong Kong Tourism Board
Maybank
Philippine Savings Bank

 

CX Vendor Excellence Award
Accenture Interactive 
Concentrix
Everise 
FWD Singapore
Kantar IMRB
Tech Mahindra Business Process Services 

 

 

 

View the shortlist here: http://bit.ly/CXAsia2018Awards

About The Awards

Part of our flagship 6th Customer Experience Asia Summit, the 2018 Customer Experience Asia Excellence Awards form the industry's benchmark in terms of best practices and provide an opportunity for CX professionals to gain recognition for their achievements and initiatives. Judged by our Executive Panel of Experts, each Award will celebrate the success of pioneers in this space.

The winners will be announced during the Gala Dinner Awards on 26th September taking place at Marina Bay Sands. Join us and celebrate in Jazzy style as we shine the spotlight on great customer experience and service delivery in Asia.

To secure your table, please contact our Awards Team at cxasiaawards@iqpc.com.sg or at +65 6722 9388. For further information on the awards and the 6th Customer Experience Asia Summit, please visit http://bit.ly/2MLXDho.

Media contact: Nishkala Thiru, +65 6722 9452, Nishkala.Thiru@iqpc.com.sg or visit http://bit.ly/2MLXDho

Press are invited to attend this important industry forum. If you would like a complimentary press pass please email Nishkala Thiru at Nishkala.Thiru@iqpc.com.sg

Related Links :

http://customerexperienceasia.iqpc.sg

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