DHL eCommerce launches ServicePoints across Vietnam offering greater choice and convenience

  • The ServicePoint footprint is good for the seller, good for the consumer and good for Vietnam SMEs
  • New DHL ServicePoints will make sending parcels and picking-up an order easier
  • DHL eCommerce plans to expand the new service to more than 1,000 ServicePoints outlets over the coming months

HO CHI MINH CITY, Vietnam, Nov. 21, 2017 /PRNewswire/ -- DHL eCommerce, a division of the world's leading logistics company, Deutsche Post DHL Group, has launched a nationwide network of ServicePoints, enhancing its already successful and rapidly growing domestic delivery network, which was recently launched in July 2017. This new service will offer considerably more choice and convenience for e-tailers and the consumer.  

DHL ServicePoints make delivery simple with easy booking, convenient drop off and nationwide delivery
DHL ServicePoints make delivery simple with easy booking, convenient drop off and nationwide delivery


The ServicePoint network allows Vietnam's e-tailers to easily process domestic parcels at convenient and easy to reach locations and deliver to their online customers the very next-day in Ho Chi Minh, Hanoi and tier one cities, and between 2-7 days to the rest of Vietnam. Whilst  the majority of shoppers still receive to-door deliveries, the consumer can now choose to pick up their orders from the very same and easily reached retail locations.

"Vietnam's e-commerce sector is expected to grow seven times its current size and the number of parcels per day expected to grow 26% by 2020[1], says Thomas Harris, Managing Director, DHL eCommerce. "Since we launched in July, we have seen fantastic growth which tells us that our customers love our service, and we will continue to launch new services and solutions that exceed our customers' expectations and ensure we continue to 'deliver the smile in the last mile'."

DHL eCommerce has already launched more than 100 ServicePoints and will continue to rapidly expand to more than 1,000 in the coming months.

E-tailers may register with DHL eCommerce and simply deposit shipments at the nearest ServicePoint and have their shipments processed in less than a minute without any paperwork. ServicePoint operators manage the processing and handover of all parcels with a single mobile app, while their shoppers will receive shipment confirmation via SMS and email. Shipment track-and-trace, cash on delivery and shipment insurance services are also available.

SMEs, micro-SMEs and sellers on marketplaces to benefit

"Vietnam has more than 600,000 SMEs, comprising 97.5% of the country's total number of companies and contributing more than 40% of the GDP[2]. These enterprises need a convenient and effective solution to quickly deliver their products to their customers," adds Thomas. "Beyond high quality and reliable delivery, we want to offer greater convenience and choice for sellers to help them grow their e-commerce business."

Top marketplaces in Vietnam, with hundreds of thousands of online sellers, have up to 40 million visits per day[3]. With a joint partnership between DHL eCommerce and marketplaces in Vietnam, sellers may easily deposit their parcels at selected ServicePoints or request for parcel pickup at their home/office. Both options are made available for registered sellers on selected marketplaces. 

Expanding the ServicePoint network is a strategic move by DHL eCommerce after its major investment in launching the Domestic Delivery network in Vietnam this year. The investment also includes a fleet of vans, bikes and electric motorcycles in line with the Deutsche Post DHL Group's recent announcement to reduce its logistics-related emissions to zero by 2050.

DHL eCommerce is part of Deutsche Post DHL Group. In Vietnam, DHL has been present since 1988 with its other divisions DHL Express, DHL Global Forwarding and DHL Supply Chain. The Group helps e-commerce merchants in Vietnam with a full suite of logistics services: premium international shipping from DHL Express, nationwide domestic delivery from DHL eCommerce, fulfillment solutions through DHL Supply Chain; and air/sea/road freight solutions from DHL Global Forwarding.

For more information on DHL eCommerce ServicePoints, visit:



For more information on DHL eCommerce Domestic Delivery, visit:



[1]2015-2020 CAGR, CEL Consulting



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