Forrester Announces Webcast Series To Help Financial Services Firms In India Reimagine Digital Experiences For Post-Pandemic World

Forrester Announces Webcast Series To Help Financial Services Firms In India Reimagine Digital Experiences For Post-Pandemic World

NEW DELHI, Sept. 24, 2020 /PRNewswire/ -- Forrester (NASDAQ: FORR) today announced its India Financial Services Webcast Week 2020, featuring five complimentary webcasts held from 5–9 October to help firms reimagine their digital efforts. Accelerating digital capabilities is critical to Indian financial services firms' success, especially as they need to adapt to changing customer expectations and navigate through the global pandemic and economic stresses.

According to Forrester's "Indian Banks: Deliver Better Experiences Or Risk Losing Customers report," 55% of Indian customers are more digitally engaged and using digital means to interact with financial services providers.

The webcast series curated for the Indian financial services industry will feature Forrester analysts and industry speakers and focus on topics including reimagining digital operations and experiences, managing platform ecosystems, and driving innovation. These experts will discuss the future of financial services in India, identify key drivers for growth, and share actionable insights to help firms embark on their digital transformation journeys.

"The Indian financial services business landscape is more dynamic than ever, and 2020 has added new dimensions to it," said Ashutosh Sharma, vice president and research director at Forrester. "COVID-19 has accelerated the need for digital transformation, and there is a need to act now. From open banking to business continuity and recovery strategies to maintaining resilience and planning for the long term, this webinar series will help financial services institutions be more agile and customer-centric."

Full agenda:



Webcast title

Speaker details

5 October,

3–4 p.m.

Digital Operations: Driving
Digital Operational Excellence
Through Platform Transformation

Jost Hoppermann, VP, principal

6 October, Tuesday

3–4 p.m.

Digital Experience: CX
Evolution In Financial Services

Amit Bhatia, senior analyst
Vasupradha Srinivasan, senior analyst

7 October, Wednesday

3–4 p.m.

Digital Ecosystem: Leverage
The Ecosystem To Drive
Successful Digital Lending

Arnav Gupta, analyst

8 October, Thursday

3–4 p.m.

How To Hardwire CX To
Financial Performance

Tom Mouhsian, principal analyst

9 October,

3–4 p.m.

Panel: Where Is The Indian
Insurance Consumer Headed?

Ashutosh Sharma, VP, research director, Forrester
Balkrishna Singhania, EVP, chief
digital officer, HDFC Life
K V Dipu, president and head of
operations, communities, and CX,
Bajaj Allianz General Insurance


About Forrester

Forrester (NASDAQ: FORR) is one of the most influential research and advisory firms in the world. We help organizations grow through customer obsession. Forrester's unique insights are grounded in annual surveys of more than 690,000 consumers and business leaders worldwide, rigorous and objective methodologies, and the shared wisdom of our most innovative clients. Through proprietary research, data and analytics, custom consulting, exclusive peer groups, certifications, and events, we are revolutionizing how businesses grow in the age of the customer; learn more at

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