High security with a smile

High security with a smile

What you need

Entry requirements to be a security concierge in Certis Cisco:

At least N-levels

Enthusiasm and discipline

Present oneself well

Well-groomed, with short hair and short nails

Career prospects:

Applicants looking to join Certis Cisco can start as security concierges after completing several training programmes, and may go on to become senior security concierges.

Individuals who stand out may be selected to also take on the secondary role of close protection personnel, protecting local and foreign VIPs.

For individuals who show ability and hard work, there is an opportunity to move to managerial and supervisory positions, such as that of security executive.

Customer service and security are not usually associated with each other.

The security concierges of Certis Cisco aim to change this perception.

Singapore's largest private security corporation's new breed of personnel are young, well-groomed, and armed with both charm and protection skills - a far cry from the "job for retirees" impression usually associated with the security industry.

"The job of a security concierge is a step above that of a regular security guard. We provide top-notch customer service and security for high-end events and clients," said Mr Muhd Faizal Ambiak, 23, senior security concierge and security executive at Certis Cisco.

Mr Faizal carries himself with a poise and maturity far beyond his years, exemplary of this new breed of customer-centric security personnel.

When asked what drew him to the job, he said: "I've always been quite a big guy, and was interested in martial arts from a young age. In addition, I like helping people.

"This job is a constructive outlet, allowing me to use my passion and talent to help others."

He said: "There is a common misconception that security personnel are rough and not well-educated (he said this? - change made). My team and I have gone some way in correcting that.

"We always smile and try to blend in so patrons at events do not feel intimidated by our presence. There have been times when I have talked to patrons who mistake me for regular event management staff.

"They are always pleasantly surprised to find out that I am a security concierge from Certis Cisco."

But Mr Faizal's pleasant and reassuring demeanour belies his discipline and ability to protect.

He was formerly a bouncer before joining Certis Cisco, and is trained in various martial arts such as taekwondo, muay thai, Brazilian jujitsu and, most recently, hapkido.

He said: "Of course, I never use martial arts as a weapon - only as a means of defence."

Mr Faizal's ability has not gone unnoticed.

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