RSUPPORT and NTT Docomo announce their launch of 'Anshin Remote Support' at MWC2018

Showcasing their world-famous remote support tool, 'RemoteCall.'

Announcing 'Anshin Remote Support,' a global communications collaboration effort between NTT Docomo and Rsupport.

Expansion into the mobile business community with a beta version of 'TAAS,' a mobile app automation test solution.

SEOUL, South Korea and BARCELONA, Spain, Feb. 28, 2018 /PRNewswire/ -- The new global collaboration project 'Anshin Remote Support' was revealed at MWC2018. The product was developed by RSUPPORT Co. Ltd [KOSDAQ : 131370] (www.rsupport.com, CEO Hyung Su Seo), a global cloud company with remote support and access solutions, and hosted by NTT Docomo.

Representatives of RSUPPORT and NTT Docomo explain the ‘Anshin Remote Support’ at MWC2018 (PRNewsfoto/RSUPPORT Inc.)
Representatives of RSUPPORT and NTT Docomo explain the ‘Anshin Remote Support’ at MWC2018 (PRNewsfoto/RSUPPORT Inc.)

RSUPPORT created and developed the business model 'Anshin Remote Support' in 2012. NTT Docomo provides a subscription based service to its members. Whenever members encounter a problem while using a mobile device such as a smartphone or tablet, they have instant access live support assistance through the 'RemoteCall' support service (www.remotecall.com).

With its excellent, high-quality, and immediate customer service support system, RSUPPORT provides its instant remote support services to over 20 million customers or roughly 30% of NTT Docomo's 70 million members.

NTT Docomo's management team visited the RSUPPORT booth during the conference, and praised the 'Anshin Remote Support' project as the best customer support service out there. The service combines RSUPPORT's world-famous software technology with NTT Docomo's powerful mobile technology operations, and amazing mobile management system.

According to an RSUPPORT representative, 'Anshin Remote Support' has piqued the interest of some major international corporations, and is rapidly becoming a major topic of discussion throughout the MWC community. It seems companies are showing particular interest in business development, and global partnership efforts with RSUPPORT's services.

Meanwhile, 'TAAS' (taas.rsupport.com), an automatic mobile test solution that attracted special attention last year during MWC2017 with its original beta version, has seen an upgrade, and is sporting more sophisticated functions and performance testing. TAAS is a revolutionary new cloud-based, automatic mobile test service, that automatically generates, stores, and runs mobile testing scripts.

TAAS' commercial version will be launched later this year, and reflect the cutting edge innovation, and research and development RSUPPPORT is continuously investing in. This type of technology, and service has become increasingly important as mobile technology has never been more important than it is today.

Because RSUPPORT has already secured business agreements with a number of companies­ -- the French communication company, 'Bouygues Telecom'; the  Chinese mobile manufacturing company, 'Huawei'; and the American communication company, 'Great Call' -- the company envisions their remote support service RemoteCall, and their automatic mobile test solution TAAS as a competitive and innovative global services.

The CEO of RSUPPORT Hyung Su Seo said, "NTT Docomo's 'Anshin Remote Support' best represents the business philosophy of RSUPPORT," and expressed confidence that, "through MWC2018, the remote support service 'RemoteCall' and the automatic mobile test solution 'TAAS' will not just be simple office tools, but will be innovative, and vital products that will drive any company's growth."

[What is RSUPPORT? www.rsupport.com]

RSUPPORT is a global cloud-based company specializing in remote support and control services, and currently has the largest market share in Asia. RSUPPORT services 'RemoteCall' (www.remotecall.com), a remote support solution for B2C customers, 'RemoteView' (www.rview.com), a remote access solution for both companies and consumers, and 'RemoteMeeting' (www.remotemeeting.com), a simple and easy cooperative tool based on the cloud (WebRTC). RSUPPORT also provides  'Mobizen screen recording' and 'Mobizen mirroring' (www.mobizen.com) services as a B2C product.

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