Third-Party SAP and Oracle Support Momentum is Surging in South Korea

Spinnaker Support Already Signing New Customers After Recent Market Entrance

SEOUL, South Korea, Aug. 1, 2017 /PRNewswire/ -- Spinnaker Support, the world's fastest growing provider of third-party support and managed services, announced the signing of new South Korean SAP customers following their recent business launch into the country.

Spinnaker Support is the fastest growing provider of third-party maintenance and managed services for Oracle and SAP applications
Spinnaker Support is the fastest growing provider of third-party maintenance and managed services for Oracle and SAP applications

In April of 2017, the company opened its local sales and operations office in Seoul, staffed by local employees, continuing aggressive global expansion into emerging markets. The Seoul office is the regional headquarters for Spinnaker Support's Northeast Asia operations, which includes South Korea, Japan, and China.

Experts in SAP and Oracle Support

Spinnaker Support has served more than 950 SAP and Oracle customers and currently supports nearly three hundred SAP, BusinessObjects, and HANA instances – working with thousands of SAP professional users in over 100 countries. SAP customers also use Spinnaker Support to take care of their Oracle Runtime Databases.

The South Korean market is showing significant interest in Oracle Database and Fusion Middleware support offering. Spinnaker support currently maintains nearly 10,000 Oracle databases globally.

Spinnaker Support was recently named one of the ten most valuable SAP Solution Providers for 2017 based on:

  • Fast growth, financial stability, and clean legal profile
  • Best-in-class customer satisfaction rate (98.6%) and retention rate (90.3%)
  • Unique combination of services, including third-party support, managed services, and consulting – over one-third of customers have leverage two or more of these offerings
  • Technology Center of Excellence that is helping customers bridge their on-premise applications with the cloud, while remaining interoperable and secure

New Customers in Northeast Asia

Over sixty multi-national conglomerates with operations in Northeast Asia have relied on Spinnaker Support for comprehensive and responsive service since 2008. "We're excited to bring our combined decades of experience in maintenance support and managed services to the developing South Korean market," stated Nigel Pullan, Vice President of APAC and EMEA, Spinnaker Support. "We embrace the opportunity to help more organizations realize superior support at an average cost savings of 62%."

Spinnaker Support has signed two recognized manufacturing companies headquartered in Korea and expects to sign more than 10 new SAP and Oracle customers by year's end - while quadrupling its local employee presence and continuing to expand its growing partner ecosystem.

Customer Quotes

"Spinnaker Support has quickly become a trusted partner and advisor. Their highly experienced support professionals are responsive, efficient, and focused on resolving our issues and keeping our applications running at peak performance. Spinnaker Support never responds with stall tactics or tries to push generic patches that might work, like SAP support used to do." Ajith Kumar, Senior Business Support Manager at Autodesk

"I have been doing business with various service vendors for over 30 years and the Spinnaker Support team is the best I have EVER seen!  Spinnaker Support responds immediately to our requests and runs them through to completion. They know our systems far better than we do and go the extra mile to help wherever they can." Craig Honour, CIO of BAE Systems International

About Spinnaker Support

Spinnaker Support is the fastest growing provider of third-party maintenance, managed services, and consulting – providing a unique blend of services for organizations that run SAP or Oracle. Our maintenance customers gain better support while saving an average of 62% on their annual maintenance fees. Savings are often redirected to fund and accelerate innovation, transformation, and cloud migration. Customer resources focus less on ERP system issues and more on delivering cutting-edge IT solutions that support business strategies. Our customers are 98.6% satisfied. We also deliver tailored managed services, allowing reduced vendor count for less cost. Our consultants engage in strategic projects that drive continuous improvement, development, and migration of Oracle and SAP enterprise applications with the unique surrounding technology environments in which they operate. To learn more about Spinnaker Support, visit http://ko.spinnakersupport.com/ or call +82-2-711-1213. Follow us on LinkedIn, Twitter, Facebook, or Google+.

Media Contact: +82-2-711-1213, Info.Korea@spinnakersupport.com

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