What star performers look like

What star performers look like
Chairman and Chief Mentor of Indian software company Infosys,. Narayana Mu

STAR performers may be CEOs or politicians or even clerics; they may live in a forest or a city or a jungle. But they all share certain traits.

"Star performers are often a study in paradoxes - they are walking contradictions," Manfred Kets de Vries, INSEAD clinical professor of leadership and organisational change, told INSEAD Knowledge recently. These were among observations from some 20 years of research and management training with chief executive officers which he put into a white paper titled Star Performers: Paradoxes Wrapped Up in Enigmas.

To hear Professor Kets de Vries tell it, star performing CEOs are super heroes as well as paradoxes. They can think long-term and execute well short-term, they take calculated risks and take responsibility for their actions, combine optimism with realism, and have great tenacity and high energy. The list seems endless.

"You need to be able to positively frame things," says Prof Kets de Vries. "When the CEO says things are bad, if he or she gets depressed, the rest of the team may get depressed because it is very contagious. So you need to be positive but you also need to be realistic, because if you aren't realistic people won't believe you anymore."

But being "positive" doesn't mean being an extrovert. The professor contends that many star performers are essentially introverts - reflective souls who have learned to be extroverts when it counts: addressing boards of directors, making speeches, leading the charge when it comes to getting on with things.

And here's another paradox: star players have to be able to lead the team as well as play in it. What differentiates them as leaders is in part (you guessed it) charisma. But there's a downside: narcissism - charisma gone amuck. Prof Kets de Vries explains it's not always easy to tell insecure overachievers and neurotic imposters from the real thing.

"Star performers have charisma, but charisma and narcissism get confused very quickly. We all need a solid dose of narcissism in order to function. But if a leader is insecure, if he or she is not secure in his or her skin, he or she can become a 'reactive narcissist' - a pain in the neck because everything becomes too much 'me' and they want to have too much recognition. They have too much of a need to be in the limelight.

"Sometimes people seem to be pretty decent team players but the moment they are in a position of power, they derail, and what used to look like a star performer all of a sudden becomes a psychopathic bully. To be effective as a leader, you have to be a team player - and star performers who are too narcissistic are not team players."

How to spot a pseudo star performer? A rising star destined to self-destruct, potentially leaving a trail of wreckage in his wake? Prof Kets de Vries goes beyond the 360-degree full-circle commentary. "I do 720s," he says.

"I do not talk to just people from the office, the business environment, but also people from their other world - friends, family members, children, sometimes even parents, uncles, whatever. And it's very interesting. Due to this kind of feedback, some people may have some bad surprises: the pseudo star performers who turn out to be psychopathic bullies who are very good at image management and at managing upward, so the people who first notice their bad behaviours are the people under them, not over them."

One of Prof Kets de Vries' favourite examples of star performance is Narayana Murthy, one of the founders of Infosys and its chief mentoring officer: "a giant role model for most leaders" and a man of many paradoxes.

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