Even though I had switched off the "auto-roaming" function of my mobile phone before I went abroad, I received a $400 bill from SingTel for overseas data use.
When I raised this with SingTel, it offered me a 10 per cent waiver of the charge, saying "your device may automatically switch to a mobile data connection even though data roaming is switched off" if the Wi-Fi network gets disconnected.
It added: "In such circumstances, you would be liable for the pay-per-use data usage incurred."
I would have preferred it if SingTel had warned me of this beforehand.
Cheah Kok Foo
This article was first published on Nov 22, 2014. Get a copy of The Straits Times or go to straitstimes.com for more stories.