SINGAPORE - StarHub will allow its mobile prepaid customers travelling to Malaysia go online without incurring data roaming costs.
StarHub Happy Prepaid customers can now use their existing prepaid data bundle in Malaysia with no additional fee for activation or subscription.
According to a statement from the company, a unique feature is that these customers can data roam on any mobile network in Malaysia without the hassle of manually selecting a partner network.
"We are excited to launch our new cross border service, offering our prepaid customers unparalleled convenience and complete peace-of-mind while data roaming in Malaysia," said Mr Tian Ung Ping, Assistant Vice President of Mobile Prepaid Business, StarHub. "More and more of our prepaid customers are relying on their smartphones primarily for getting online, and we believe our innovative data roaming offering is relevant for the tens of thousands who travel between Singapore and Malaysia daily."
Activating the service is free of charge. Existing StarHub Happy Prepaid customers can dial *123*5*2# on their phone to enable data roaming.
Customers can thereafter top up their data bundle and track their usual data usage by dialing *123# or using the StarHub Happy Prepaid Android or iOS app.
Data bundle top-ups for use in both Singapore and Malaysia range from $1 for 10MB for 7 days to $20 for 1.2GB for 30 days.
The StarHub Happy Prepaid SIM is available at all StarHub Shops and selected authorised dealers, including 7-Eleven, Cheers, SingPost post offices and slimduet.
For more information, visit www.starhub.com/happy-roam.
Starhub's latest move comes right after the launch of of M1's Data Passport service, which was announced in July. M1 postpaid customers can use their existing data bundles in six countries, including Malaysia, for $10 a month.