WE APOLOGISE for Ms Beatrice Tang's unpleasant experience in recovering the remaining value in her old PAssion ez-link card ("Not easy to recover ez-link deposit"; Feb 16).
We have since assisted her in transferring the remaining value to her new card.
We have also contacted Ms Haslinda Samsudin and confirmed that the remaining balance from her old PAssion ez-link card had already been credited to her designated bank account last December ("Issue receipt for retained ez-link card"; Feb 19).
There is no deposit required for all adult ez-link cards, including PAssion ez-link cards.
For PAssion card members who need to recover the remaining amount of ez-link stored value in their PAssion card due to renewal, replacement or a faulty card, they can approach the nearest community club for assistance.
Jasmine Kwok (Ms)
Membership and Community Partnership Division
This article was first published on Feb 27, 2015.
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