Get consent before collecting customer info

Merchants and retailers who wish to gather personal data from their customers for purposes other than payment, when they collect credit cards, should obtain customer consent ("Three ways to reduce 'double swiping' of credit cards" by Mr Bruno Poh Teck Boon; Sept 15).

The Personal Data Protection Commission (PDPC) has been working with the Singapore Retailers Association to educate its members on the Personal Data Protection Act, including clarifying the practice of "double swiping" for purposes other than for the intended purchases, which is against the Act if consent has not been sought from the customer.

The PDPC will continue to work with organisations and associations through its education and training programmes, to ensure they are aware of and comply with the Act.

Other than the PDPC website, individuals and organisations that want to get in touch with the PDPC can call our telephone hotline on 6377-3131 or e-mail

Evelyn Goh (Ms)
Communications, Planning & Policy
Personal Data Protection Commission

This article was first published on October 03, 2014.
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