NEARLY eight in 10 patients gave a thumbs up to the service at hospitals and polyclinics last year. In a new five-year high, 79.1 per cent of patients said service was either good or excellent, up from 77 per cent in 2013.
The annual survey by the Ministry of Health (MOH) also found that 81 per cent received better service than they had expected, up from 79 per cent the previous year, with 82 per cent saying they were likely to recommend public healthcare institutes to others. "Respondents cited quality of doctors, quality of nurses and waiting time as the three most important factors when giving their ratings," MOH said.
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