SINGAPORE - We are sorry Ms Helen Lee Gek Suan and her mother had to experience anxiety from the long waiting time at our emergency department.
Her mother was triaged within a minute of her arrival. She had an electrocardiogram and preliminary blood tests, which were reviewed by our senior doctor. She was noted to be in stable condition and was monitored closely by our nurses at the Critical Care Area.
Our doctor had thoroughly examined and assessed the mother's condition at 9pm and ordered specific investigations before deciding to admit her. Her blood pressure was monitored regularly and she was advised to take the evening dose of her hypertension medication.
She was given the appropriate treatment, and our doctor and nurses continued to monitor her condition while she waited for admission to the ward.
On the day of her admission, the hospital was experiencing a high patient load with almost 400 attendances, nearly half of which were registered between 3pm and 11pm. The triage process and monitoring done in the Critical Care Area do serve as measures to monitor our patients in their journey through the emergency department.
We are committed to ensuring that every emergency patient has timely access to care. We seek our patients' and their caregivers' patience and understanding as we look into new initiatives to improve patient care and overall experience, especially when we are having high patient loads.
Evelyn Wong (Dr)
Head, Department of Emergency Medicine
Singapore General Hospital
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