Start queues for walk-in patients

SINGAPORE - Last Tuesday, I had a sore throat, runny nose and itchy eyes. I repeatedly called Pasir Ris Polyclinic, which operates on an appointment system, to book a slot but was unable to get through.

I then decided to go for a walk-in consultation. However, this was not allowed because of the big crowd of patients.

I was also told that no appointment slot was available for the next day, but a walk-in consultation was possible if I arrived early and was prepared for a long wait.

As Singapore is experiencing its worst haze in 16 years, many people are expected to seek treatment for haze-related health problems.

Polyclinics should extend their operating hours and set up special queues for walk-in patients. Booking appointments over the phone is frustrating because of the high call volume.

Chua Chern Nee (Miss)

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