SINGAPORE - A contributor to citizen journalism website Stomp wrote in to complain about a diamond peel facial that resulted in red and raw skin for her.
Giving her name as Leechie, she said she went for a facial at a salon at Ion Orchard. The deep exfoliating treatment she chose was supposed to produce softer and smoother skin by mechanically removing skin from the face, hands and other parts of the body.
However, her skin was left with raw and red patches instead.
She went for the facial before Chinese New Year, and now almost two months later, she says her skin is still raw and patchy.
Leechie relates her experience:
"Just before Chinese New Year, I went to this beauty salon at Ion Orchard to do a diamond peel facial.
"There were patches on my face after the facial. One patch on my cheek was really raw.
"I texted the beauty therapist and told her about my skin condition.
"Initially she asked me not to do anything. But after more than a day or two, on seeing that my skin is still very raw, I tried to contact the salon. I even sent them photos of my face.
"Initially I didn't get any response until I posted on their facebook page, telling them about my condition and that I wanted them to compensate me for medical treatment to restore my skin to the original condition before the diamond peel.
"They then responded and brought me to see their aesthetic doctor at Ngee Ann City.
"They paid for three consultation sessions with him.
"It has been close to two months but my skin has still not completely recovered.
"There is still a patch on my face and it's uneven now.
"The diamond peel has removed too much skin and that patch on my face is uneven and my pores have been enlarged.
"But they insisted that it's not a scar and now I have been told to pay for any subsequent treatments with the doctor and they won't pay anymore.
"I doubt filing a complaint will help much, because they refunded me $90.
"The fact is that I ended up with worse skin condition after the diamond peel.
"It doesn't look so red and raw now but it has yet to recover fully. Sigh"
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