AirAsia wins world's best low-cost airline award for 11th year

Flying high: (from back row, fifth from left) AirAsia X Group chief executive Nadda Buranasiri, Rafidah, Kamarudin and AirAsia Group deputy chief executive (airlines) Bo Lingam posing with a team of staff members and the awards at the Skytrax Awards 2019 in Paris.
PHOTO: The Star/Asia News Network

PETALING JAYA - AirAsia has been named the World's Best Low-Cost Airline at the Skytrax World Airline Awards 2019 for the 11th consecutive year.

The airline won the title based on a survey of over 21.6 million passengers of 100 nationalities and over 300 airlines between September last year and May.

AirAsia also won Asia's Best Low-Cost Airline award and the World's Best Low-Cost Airline Premium Cabin award for its premium flatbed on widebody long-haul AirAsia X aircraft.

The prestigious Skytrax World Airline Awards are considered the global benchmark of airline excellence.

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Kamarudin said it was an honour for the airline to be recognised for its commitment to provide "affordable travel and guest-obsessed service".

"The fact that these awards are based on direct feedback is a gratifying and wonderful recognition for the Allstars who put so much effort and commitment into service excellence for our guests," he said, referring to AirAsia employees.

Rafidah also expressed her appreciation for the airline's employees for AirAsia's win in the World's Best Low-Cost Carrier Premium Cabin category.

"(This year's) win represents nine years of being the world's best in this category, and is dedicated to our Allstars who have been steadfast in upholding our corporate culture, mission and vision," she said.

She added that AirAsia X will introduce the new Airbus A330neo, an aircraft which will bring even greater inflight comfort to passengers.

"Combined with our renowned inflight service as a long-haul low-cost carrier, AirAsia X will strive to continue to offer excellent value for money to our guests to 30 destinations in 10 markets across the AirAsia Group long-haul network," she said.