All well and running smoothly at KLIA: Malaysia Airports

KUALA LUMPUR - Amid confusion over the suspension of AirAsia's self-service kiosks for the printing of boarding passes at KLIA2 from 10am today, the airport operator assures passengers all is fine at the terminal.

Malaysia Airports Holding Berhad says the kiosks are able to perform authentication checks against Interpol's database.

In a statement published in Sinchew Daily yesterday, AirAsia said passengers would not be able to use the kiosks because the check-in system, set up internally by the airline, was not compatible with the one used by Malaysia MAHB at KLIA2.

AirAsia said that except for KLIA2, the airline's check-in system had been integrated at other airports and with Interpol's I-Checkit system to screen passengers' passports for their authenticity.

Despite the suspension, AirAsia said passengers could still use its pre-check-in services online and via mobile phone.

MAHB general manager of operation services Datuk Azmi Murad said immigration authorities conducted authentication checks against Interpol-supplied database - both at KLIA-Main and KLIA2.

"They currently do so by means of hard copy and standalone soft copy; an online version should be ready within a month or so," he said.

"If an airline wants, kiosks can perform such checks as soon as the airline allows for it and provides such applications or softwares," he said in a statement yesterday.

The Star reported that passengers endured a long wait to check in at the airlines' counters at KLIA and KL Sentral station on Friday, possibly due to disruptions to the Sita system. The glitch started at 5pm and was only resolved by 8pm.

Azmi said that KLIA2 used Sita's AirportConnect Open platform, which automated a passenger's processing for the terminal, to reduce the complexity of check-in and boarding.

He said that Sita's baggage solutions, BagManager and BagMessage, would also help improve processing efficiency.

"With Sita's technology and support, KLIA2 is processing large numbers of passengers and their bags quickly and efficiently," Azmi said.

"Our operations would not have gone smoothly without Sita. We are also delighted that all airlines - AirAsia, Malindo, Cebu and Tiger - are already onboard and using the new system," he said.

He added that MAHB's agreement with Sita had enabled the airport to procure bulk discounts for all airlines at both KLIA-Main and KLIA2.