PUTRAJAYA, Malaysia - Family members of the ill fated Malaysia Airlines MH370 passengers are coping well with the heartbreaking situation, thanks to the counsellors and caregivers provided by Malaysia Airlines (MAS).
Malaysia Public Service Department Psychology Management Division director Dr Abd Halim Mohd Hussin said the condition of the family members was getting better from day to day.
"We know that it is extremely difficult and distressing for the family to wait for the updates but as of now they are handling their emotion well through the help of our 37 caregivers and counsellors," he told the media at the Everly Hotel today.
Abd Halim said all the family members had been asking counsellors the same questions during the counselling sessions since the MH370 aircraft went missing for more than three days.
"They are becoming anxious over the development of the mysterious incident as they waited longer.
"What we could do is listen to them, be around them, show and give them concern and comfort that they deserve from time to time.
"All the processes comply with MAS regulations as we are here to assist the family members who are in trauma following the incident," he said.
He also said that the team of counsellors were ready to assist the Chinese family members upon arriving at the KLIA.
"We are working on the matter and in fact we have a list of counsellors who can communicate in Mandarin to help them whenever needed," he said.