Thousands of motorcyclists rushing to Singapore for work were stuck at the Bangunan Sultan Iskandar Customs, Immigration and Quarantine (CIQ) complex here, due to eight faulty motorcycle gantries at MBIKE counters.
The three-hour problem, which started at 6am, left many motorcyclists fuming as they were late for work.
One of the motorcyclists, Muhammad Azman Mohd Khaled, 42, said he decided to turn back and return home instead.
"There were long lines of motorcyclists and the traffic flow did not improve for a few hours, which is why I decided to take a day off," he said.
Another motorcyclist, Amy Chang, 38, who works as a restaurant manager in Singapore, said she had no choice but to brave the congestion.
"The MBIKE system should improve the traffic flow but instead it's making it worse," she said.
Johor Immigration Department director Datuk Rohaizi Bahari blamed errant motorcyclists for damaging the gantries.
He said some motorcyclists avoided having their passports inspected by tailgating other motorcyclists.
"The average time for going through a MBIKE counter is only one minute, but there are some irresponsible motorcyclists who do not have the patience and just barge through the inspection lane without providing their passports, which is a serious offence," he said.
Rohaizi added that there were also motorcyclists who did not register with the system but accessed the special lanes meant for MBIKE users.
He defended the MBIKE system, stressing that it was put in place to ensure that motorcyclists would be properly checked by the department before entering Singapore.
The system, which has 100,000 registered motorcyclists currently, was fully implemented on Feb 16.
There are 50 MBIKE counters and 12 other counters for manual checks at the CIQ.
Rohaizi said 38 motorcyclists had been detained under Section 2 (2) of the Passport Act for going through the gantries without providing their passports to the Immigration Department.
He added that the department would be working closely with the traffic police over the congestion issue and urged those entering Singapore through the Causeway and Second Link to be patient.
MBIKE was introduced to help reduce congestion at entry points between Malaysia and Singapore by up to 50 per cent.
The system, similar to the autogates at all entry and exit points in Malaysia, uses a radio frequency identification device sticker attached to the holder's passport and requires the passport holder to place his thumb on the reader before the gantry gate opens.