Credit card applications: Set guidelines to safeguard data

Credit card applications: Set guidelines to safeguard data

On Dec 31 last year, I signed up for an OCBC Bank credit card at a booth in a department store.

The application process was quick, with a sales staff member making copies of my identity card and tax and Central Provident Fund statements on the spot. I was told that the card would be mailed to me once the application was approved.

After a few weeks, I called the bank to check on my application status.

To my dismay, the bank could not find my application in its computer system. I was alarmed that the personal data I submitted had been lost.

An investigation officer conducted further checks, but after months, the bank was still unable to find my documents.

In the end, I was offered a shopping voucher as compensation, which I refused.

It is unacceptable for the bank to misplace my personal data. That information could have been used for criminal activities.

The authorities should introduce guidelines to protect customers' personal data.

Nicolas Leong


This article was published on April 13 in The Straits Times.

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