Hostel manager told to read bedtime story to help guest sleep


Miss Nesty Omandac, 26, Front office manager at Green Kiwi Backpacker Hostel

Miss Nesty Omandac, 26, front office manager (on the right above) of Green Kiwi Backpacker Hostel, was asked to read YouTube star Sam Driscoll a bedtime story.

The Filipina, who has been working at the hostel for a year, was asked to read a children's book to help YouTube star Sam Driscoll sleep. She did, and then sneaked out of the room after he had fallen asleep.

Q: Why did you agree to read the book?

A: He looked tired and unwell, and told me his mother used to do it for him. In my head, I was like, seriously? But then if that's the way I could help him, why not, right? I also don't like turning people down. If I can help them, I will, in my own little way.

Q: Have you received such requests before?

A: No, this was the first time I've received a request to read a book. It was a very unusual request, but it was a really nice experience.

Q: What made you join the service industry here?

A: Back in July 2011, I came to Singapore for a two-week vacation. I was very impressed by the people here, how they were all laid-back and cool. That's when I decided to quit my job as a phone operator in the Philippines, and came here to work early last year.

Q: What do you think of Singapore's service industry?

A: I love it. I love being in the service industry and will continue to stay in it for a long time. I love talking to people, and I think service should come from the heart. You can't do it if you don't do it in a genuine way.

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