JOHOR BARU: A pair of newlyweds was left disappointed and their guests hungry when their wedding planners made a mess of what was supposed to be the happiest day of their lives.
Quality control officer Rohani Ab Rahman and husband Mohamad Izuwan, both 27, forked out RM14,200 for a wedding package that included two sets of wedding attire, hall decoration, the dais as well as catering services and door gifts for 1,000 guests.
However, on the day of their reception on March 13, the bride and groom's attire did not fit them well and were not in the desired matching colours.
"The make-up artist failed to show up and we had to ask for help from my cousin who knows how to do make-up," said Rohani after the Johor Consumer Tribunal hearing here on Tuesday.
"It was heartbreaking," she said.
She added that they were most disappointed with the photography arrangement because the photographer refused to follow their requests saying he had not received payment from the wedding planner.
Rohani said the caterer served only half the food that they paid for and failed to provide white rice as requested to go with the sambal belacan, beef curry and 10kg of salted fish that her mother cooked. They ended up throwing away the uneaten dishes.
"There were also no proper plates for the guests at the main table and our wedding dais design was changed without our consent," she said, adding that they found the wedding planner in Kampung Melayu here through Facebook.
"The whole family was embarrassed by what happened on that day," Rohani lamented.
It was only after the incident that she checked with the Registrar of Companies and found out that the company's licence had expired in 2008 and the business was under a different owner and address.
Tribunal president Datuk Zul Hasnan Najib Baharudin did not award any compensation because Rohani had not provided a breakdown of the amount that she was claiming.
However, he told her that she could start civil proceedings in court.
Groom buys 60 packets of nasi lemak