3 airlines waive rebooking fees for flight tickets to and from Jakarta

PHOTO: Reuters

SINGAPORE - In light of the bomb blasts that killed two civilians, five attackers and wounded 15 others in Jakarta on Thursday (Jan 14), some airlines have announced that they will waive rebooking fees for passengers with flight tickets to or from the city.

Singapore Airlines (SIA), Tigerair Singapore and Jetstar said their flights to and from Jakarta are operating normally.

SIA said in a statement that the waiver is valid for tickets issued on or before Jan 14, for travel to or from Jakarta up to Jan 20. Rebooked travel should commence by Jan 31.

These guidelines will also apply for redemption tickets, the airline added.

Customers may contact their local SIA Reservations Office at http://www.singaporeair.com/en_UK/contact-us/ for assistance.

Tigerair Singapore also said in a statement on their website that they will waive the rebooking or rerouting fees for customers arriving in or departing from Jakarta. The waiver is valid for travel to or from Jakarta up to Jan 20 and rebooked travel has to commence by Jan 31. Fare or tax difference may be applicable for date change and rerouting.

Customers can contact http://www.tigerair.com/sg/en/contact_us.php for any queries.

Jetstar Singapore also said that they will be waiving change fees and fare differences to customers who would like to amend their travel bookings to and from Jakarta between Jan 14 and 20.

Customers requiring assistance can call Jetstar's 24-hour hotlines: (65) 6499 9702 (Singapore) or 001 803 852 9779 (Indonesia).

The airline added in their online statement that they are monitoring the situation in Jakarta closely and remain in regular contact with the Ministry of Foreign Affairs.

debwong@sph.com.sg

 

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