4-month wait for new IC

I received a letter from the Immigration and Checkpoints Authority (ICA) to renew my identity card as I had reached the age of 30. I applied online and made an appointment to collect the card.

Before the collection date, I discovered that my old IC had gone missing.

On the day of collection, the ICA told me my online application would be void as I was unable to produce my old IC.

I was then told to return to the ICA with a passport-size photograph so it could process my IC.

When I did so, I was asked to pay $300 for my lost IC and told to wait four months before I could get my new card.

I asked the staff the reason for the long wait and was told: "Because you have lost your IC twice."

This does not make sense as I have already paid the $300 fine. Moreover, my new IC was ready for collection but became void as I could not produce my old one. Why is there a need to make a new one?

Can the relevant authorities comment on the reasons for this as well as the long wait?

Ang Li Ming

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