Crucial to get to the bottom of cause of SingTel fire: Yaacob

SINGAPORE - He said the priorty is to get services fully restored and then investigate the cause of the fire after the police report is out. "We must prevent such things from happening again in future the most important thing is to determine what happened...Whether systems are adequate. Clearly there are things we need to learn but our systems are becoming very complex," he said.

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SingTel fire: 46,000 OpenNet fibre connections damaged; customers to be compensated

SINGAPORE - SingTel said on Thursday that affected customers from Wednesday's fire at its Bukit Panjang building will be compensated, details of which will be revealed at a later date.

As restorations works get underway, the fallout from Wednesday's fire at SingTel's Bukit Panjang building continues to grow bigger.

OpenNet reported that over 46,000 individual fibre connections were disrupted, of which only 27 per cent has been restored at 12:30pm.

Meanwhile, restoration works for Telco operators StarHub and M1's fibre broadband services were also ongoing.

StarHub earlier explained that "[they] lease some SingTel optical fibre capacity that runs through this exchange." As at 12:30pm, only 19 per cent of Starhub's fibre services has been restored, while 90 per cent of its cable TV, cable broadband and digital voice services have been restored.

IDA said in a statement on their Facebook page that their officers visited SingTel's Bukit Panjang site on Wednesday night and are monitoring the progress of restoration works closely.

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