CS Travel's travel agent licence suspended for a month

SINGAPORE - CS Travel's travel agent licence has been suspended for a month, Singapore Tourism Board (STB) said in a statement today (March 22).

The firm will not be allowed to accept new bookings during the period of suspension - from March 18 to April 17 - while it is required to fulfil its "existing contractual obligations" to customers, STB said.

CS Travel was suspended because it "carried on the business of a travel agent in a manner that renders it unfit to continue to hold a licence for the period of suspension and for having contravened provisions under the Travel Agents Regulations", STB said in the statement.

STB revealed that it had received 12 consumer complaints relating to CS Travel's "lack of professionalism" and "poor service" since 2013.

CS Travel will be allowed to carry on business as a travel agent after the suspension period, STB has said.

A check on CS Travel's Facebook page showed that it has an office at the third floor of Chinatown Point (133 New Bridge Road).

Ms Ruth Lim, PR Director and spokesperson of CS Travel, told AsiaOne business is as per normal.

While it is not able to take in new bookings, the travel agent said it is still bringing tour groups out of Singapore.

"We have since improved and would like to assure all that this will not occur again," said Ms Lim. 

sinsh@sph.com.sg

See also: Tour group misses flight, seeks payout