Do-it-yourself at Changi Airport

When Terminal 4 opens in 2017, travellers can bypass manned counters and go for self-service options for check-in, bag tagging and other processes. The aim is to cut queues, speed things up and rely less on manpower.

1. The first stop is a self-service kiosk to print the boarding pass and luggage tag.

2. Before a traveller can drop his bag off for loading into aircraft, the system will prompt him to scan his boarding pass and passport, and pose for a photo.

It will be the rst time at Changi Airport that a facial-recognition system is used to ensure it is the same person moving from one station to another and that the photo matches the one in the passport.

3. To enter the restricted zone, travellers who are able to use the automated immigration lanes will be asked to scan their passports and boarding passes, register their thumbprints and pose for a photo again.

4. The next stop is a centralised security screening area where travellers deal with airport staff for the rst time. Security ofcers check for liquids, gels and aerosols in their hand luggage.

5. Travellers are free to shop and walk around after this.

6. Just before boarding, there is a nal scanning of the boarding pass and photo-taking.


This article was first published on July 18, 2015.
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