Good service is all in the hands: Labour chief

Good service is all in the hands: Labour chief

SINGAPORE - When labour chief Lim Swee Say goes to Chinese restaurant Din Tai Fung, he is not eyeing its world-renowned dumplings and noodles. Instead, he looks out for the toothpicks.

They are well-designed and of good quality, he said. And in what he calls a "confession", he admits to pinching half a box during each visit.

"It's so good I can never resist," he said, while fishing for a toothpick from his pocket to illustrate his point. "They (the restaurant) really pay attention to all the finest details. Even to the small things like providing you with the toothpick."

"Many restaurants give you toothpicks but the toothpick is so big it can never go through. But this one is so fine that whatever is inside... can surely come out," he said to much laughter from the audience, made up of chief executives of food and beverage companies and reporters.

When asked, a Din Tai Fung spokesman said toothpicks are placed on tables and customers are free to use as many as they like.

Such attention to detail is the reason for a business' success, as it adds a gloss to good service, Mr Lim said on a tour of Din Tai Fung's parent company BreadTalk Group's new Tai Seng headquarters on Monday.

And it is the objective of a Government fund aimed at helping companies in sectors such as retail, food and beverage, and hospitality to improve their service standards.

Based on a survey by Spring Singapore last year, the results have been positive.

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