They called The New Paper to make things right.
Mr Nelson Sim, a 67-year-old retiree, contacted TNP about his experience as a "buddy" to families of victims of flight crashes.
But during his phone call, he broke down.
He was a Singapore Airlines (SIA) logistics executive who volunteered as a caregiver after the 1997 SilkAir MI185 and 2000 SIA SQ006 crashes, and provided practical and emotional support for the families of the victims.
After reading TNP's article on Madam Susan Chee, 56, who volunteered to support widows and offered to help the family members of those on Malaysia Airlines Flight MH370, Mr Sim called TNP to congratulate her.
"She really impressed me with her willingness to help others," he said. "I thought I was a hero. But she is so much stronger than me."
Then, flooded by memories of the two crashes, in 1997 and 2000, he broke down.
Mr Sim said he is "saddened" every time he thinks about the crashes, but proud of how SIA handled the aftermath.
Mr Sim said he has been reading TNP since "day one", when it started in 1988.Another reader,
Mr Raymond Wee, 54, was driving his daughter to school when he saw a cluster of traffic police vehicles along the way.
He later found that a delivery lorry had hit and killed an elderly woman in a carpark near his home.
Mr Wee called TNP about the incident at a carpark near Block 303, Hougang Avenue 5, after he heard about it from his friend.
He said a large Coca-Cola lorry would park there every week to deliver goods, and he had always been worried for pedestrians in the carpark, particularly schoolchildren.
"The lorry was so heavy that the driver would not even know if he had killed somebody," Mr Wee said. "If nobody had shouted, the tyre would also have run over the old woman."
He brought it up to TNP because he felt that something more should be done after this incident, suggesting that smaller vehicles be sent ahead or a "warning sign" put up.
"I called TNP because the stories are published very clearly," he said. "And actually, it's the only newspaper I have at home, so I had the hotline number."
Another reader, Mr Haj, contacted TNP about his home being burgled in Malaysia.
His family moved from Woodlands to the Straits View area in Johor Baru last year, seeking a quieter life. But they found their house ransacked when they returned home one night.
Mr Haj had heard of such things happening, but when it hit him personally, he felt an "obligation to inform" people, his son-in-law told TNP.
For their stories, these readers will each receive $100 in Burger King vouchers.
We value your calls, so contact us at 1800-733-4455. Or reach us via SMS or MMS at 9477-8899 or e-mail at email@example.com
Get The New Paper for more stories.