They called The New Paper to make things right.
Mr Nelson Sim, a 67-year-old retiree, contacted TNP about his experience as a "buddy" to families of victims of flight crashes.
But during his phone call, he broke down.
He was a Singapore Airlines (SIA) logistics executive who volunteered as a caregiver after the 1997 SilkAir MI185 and 2000 SIA SQ006 crashes, and provided practical and emotional support for the families of the victims.
After reading TNP's article on Madam Susan Chee, 56, who volunteered to support widows and offered to help the family members of those on Malaysia Airlines Flight MH370, Mr Sim called TNP to congratulate her.
"She really impressed me with her willingness to help others," he said. "I thought I was a hero. But she is so much stronger than me."
Then, flooded by memories of the two crashes, in 1997 and 2000, he broke down.
Mr Sim said he is "saddened" every time he thinks about the crashes, but proud of how SIA handled the aftermath.