Second case of identity theft at Bukit Batok Polyclinic

Another victim has had her name and NRIC number stolen for a polyclinic visit, with the impostor also taking cough medicine and not paying for it.

On March 5, evening daily Lianhe Wanbao reported that an impostor saw a doctor at Bukit Batok Polyclinic in August using only the victim Diana Ng's name and NRIC number, then left without paying the bill of $40.80.

Now, someone else has come forward with a similar experience at the same polyclinic, Wanbao reported yesterday.

The second victim, who wants to be known only as Ms Quek, told Wanbao: "A year after the incident, I thought that the problem had been resolved. I didn't think that someone else's identity would be misused."

The 25-year-old added that she realised what had happened only when she received a bill of $18.80 from the polyclinic.

"According to the bill, the visit was made at about 2pm on a Wednesday afternoon in November 2013," said the human resource executive. "I was obviously at work and could not have gone to the doctor's."

Ms Quek added that she has never lost her identity card and seldom takes part in lucky draws which require her name and NRIC number. Hence, she is unsure how the impostor could have obtained her NRIC number.

After the incident, she learnt from the polyclinic that the impostor had changed her contact number. She later made a police report on the advice of the polyclinic staff. The bill has since been cancelled.

It is unclear if the impostor is the same person in both cases.

Tracy Gan, deputy director of service leadership and patient relations with National Healthcare Group Polyclinics (NHGP), expressed its "deepest regret" for Ms Quek's experience.

"The alleged impostor was able to mention three personal identifiers of Ms Quek's and they matched her full name, full IC number and full address, which were verified against existing records," Ms Gan said, adding that the patient complained that she felt unwell.

"Our staff gave her the benefit of the doubt and allowed her to be seen that day so she could get treated. This is an unfortunate incident of the alleged impostor taking advantage of our staff's empathy towards her."

She added that NHGP has implemented additional checks and reminded staff and doctors to be vigilant. "NHGP takes a serious view of identify theft, and we are assisting the authorities fully with their investigations."

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