SGX apologises for human error in printed account statements

SINGAPORE - The Singapore Exchange (SGX) said on Friday that it has taken remedial action to address erroneous Central Depository (CDP) account statements sent to some customers by mail.

Less than 1 per cent of about 460,000 May 2015 statements sent out were affected, according to a media release on its website. It is not clear what the error was.

SGX said it is re-issuing the printed statements, with the corrected statements expected to reach all affected account-holders by Tuesday, June 16.

According to the exchange, "the issue arose from human error in the printing process for some statements".

"We are working with our print vendor to address the matter. We wish to assure our CDP accountholders that their shareholdings are unaffected. Our sincere apologies for causing any inconvenience and concern to our customers," said Tim Utama, Chief of Operations and Technology.

CDP customers who have any questions or concerns are advised to call 6535 7511 during office hours or email asksgx@sgx.com.

candicec@sph.com.sg