Top tourism honours for 32 recipients at Singapore Experience Awards 2013

The 2013 Singapore Experience Awards winners were announced last night, in a gala ceremony held at the Singapore Marriot Hotel with Guest-of-Honour President Tony Tan Keng Yam.

A total of 32 individuals and organisations were honoured for their efforts in constantly innovating and creating distinctive and compelling Singapore experience.

Mr Lionel Yeo, Chief Executive of the Singapore Tourism Board said, "Behind many great experiences are great teams and individuals whose attention to detail and commitment to provide the human touch make all the difference.

"This year's finalists and recipients are amongst the many whose passion and dedication have helped drive Singapore towards our goal of providing memorable experiences. Their work and dedication are truly an inspiration to the tourism sector."

The Awards, which is in its fifth year, saw four recipients clinching top honours under the Special Recognition and Outstanding Contribution categories.

Mr Robert Khoo, the now retired CEO of the National Association of Travel Agents Singapore (NATAS) Group, was accorded the evening's highest accolade, the Lifetime Achievement for Outstanding Contribution to Tourism.

The year's Tourism Entrepreneur of the Year was awarded to Mr Olivier Bendel, CEO of Deliciae Hospitality Management for his contributions to the Singapore dining scene with Sentosa Cove and Duxton Hill.

For his strong advocacy of and contributions to Singapore's MICE (meetings, incentives, conferencing, exhibitions) industry, Dr Perry Shum, founding member of the Institute of Electrical and Electronic Engineers (IEEE) Photonics Society, was recognised as Business Event Ambassador.

Finally, Gardens by the Bay was awarded the Breakthrough Contribution to Tourism award for cementing Singapore's unique positioning as a City in a Garden.

One of the judges, Dr Yek Tiew Ming, Principal of ITE College West, said: "The nominees I have met during the judging process were all excellent in what they do; professional, passionate, knowledgeable and willing to go the extra mile in delivering their services. All of them are the shining ambassadors that I expected for Singapore.

"I firmly believe that tourism is an industry that needs to embrace meeting and interacting with people. Tonight's finalists and winners have clearly done that, and wholeheartedly with passion."

Click to the next page for the full list of awards.

The Singapore Experience Awards 2013 Finalists and Recipients

(All listings in alphabetical order)


Association Conference of the Year

- 15th World Conference on Tobacco or Health, Health Promotion Board, Singapore and MCI Group Asia Pacific Pte Ltd (Recipient)

- International Council for Commercial Arbitration (ICCA) Singapore 2012 Congress, Singapore International Arbitration Centre (SIAC) and Ace:Daytons Direct (International) Pte Ltd

- Philanthropy in Asia Summit 2012 (PIA 2012), National Volunteer & Philanthropy Centre

Exhibition of the Year

- WasteMet Asia 2012, Waste Management and Recycling Association of Singapore (WMRAS) and Singex Exhibitions Ventures Pte Ltd (Recipient)

- Asia Pacific Maritime 2012, Reed Elsevier (Singapore) 2008 Pte Ltd

Leisure Event of the Year

- Chingay Parade Singapore 2012, People's Association (Recipient)

- Commemoration of 70th Anniversary of the Fall of Singapore, The Changi Museum and Singapore History Consultants

- Halloween Horror Nights, Universal Studios Singapore, Resorts World Sentosa

Meeting of the Year

- Amway Taiwan 2012 Leadership Seminar, MCI Group Asia Pacific Pte Ltd (Recipient)

- Nomura Asia Equity Forum 2012, Nomura International Hong Kong

- World Nutrition Forum 2012, BIOMIN Holding GmbH

Trade Conference of the Year

- SingTel i.luminate 2012, SingTel Group Enterprise (Recipient)

- IDEM Singapore 2012, Koelnmesse Pte Ltd and Singapore Dental Association

- Music Matters, Branded Ltd


Best Singapore Experience Story - Broadcast

- Master Coming by Yang Xiaoqing, Traveler, China (Recipient)

- "Clarke Quay" by Steven Hopkinson and Andrew Jeffery, Tourist TV, Singapore

- "German Celebrity Chef Johann Lafer Goes Singapore" by Kai Boecking, gut tut gut, Germany

Best Singapore Experience Story - Digital

- "Singapore in 24 hours" by Thang Ngo, Noodlies, Australia (Recipient)

- "A Life like Lego Exhibition Held In Singapore" by Han Quoc Viet, VnExpress, Vietnam

- "Gardens by the Bay Series" by Sinjin Pineda, Libotero, Philippines

Best Singapore Experience Story - Print

- "Out of the Melting Pot" by Jill Dupleix and Terry Durack, Sydney Morning Herald Traveller, Australia (Recipient)

- "All in One Singapore" by Jie Chen, Across, China

- "Seven Cocktails in Singapore" by Grigoriy Revzin and Maksim Marmur, GQ, Russia

Most Innovative Marketing Initiative

- Pandamonium Hits Singapore by Wildlife Reserves Singapore (Recipient)

- A Classic GSS Affair @ OC by Orchard Central

- Singapore "Be a Star Kid" - Children Enrichment Program by SIA Holidays Hong Kong


Best Business Event Service Experience

- The Fullerton Hotel for NBC Universal International Leadership (Recipient)

- Kingsmen Exhibits Pte Ltd for Tax Free World Association (TFWA) Asia Pacific Exhibition & Conference

- Pico Art International Pte Ltd for 5th Singapore International Water Week & 3rd World Cities Summit

Best Business Event Venue Experience

- Marina Bay Sands (Recipient)

- MAX Atria @ Singapore Expo

- The Ritz-Carlton, Millenia Singapore 

Best Dining Experience

- L'Atelier de Joël Robuchon, Resorts World Sentosa (Recipient)

- CUT, Marina Bay Sands

- JAAN, Swissôtel The Stamford, Singapore

- The White Rabbit, The Lo and Behold Group

Best Education Experience (Tourism & Hospitality)

- Institute of Technical Education College West (Recipient)

- School of Hospitality, Republic Polytechnic

- Shatec

Best Enrichment Experience

- Cultural Cooking Class, Food Playground (Recipient)

- Flying Start, Flight Experience Singapore

- Forensic Science Programmes, Science Centre Singapore

Best Healthcare Experience

- Mount Elizabeth Hospitals (Recipient)

- Gleneagles Hospital

- Singapore Paincare Center

Best Hotel Experience

- Capella Hotel Singapore (Recipient)

- The Fullerton Bay Hotel Singapore

- The Ritz-Carlton, Millenia Singapore

- The St. Regis Singapore

Best Nightspot Experience

- Zouk Club (Recipient)

- The Tanjong Beach Club

- The Vault

Best Shopping Experience

- TANGS (Recipient)

- ION Orchard

- The Shoppes at Marina Bay Sands

Best Travel Experience

- Changi WWIITM - A Changi Museum War Trail, Journeys Pte Ltd and The Changi Museum (Recipient)

- Wild Discoverer Tour, Singapore Zoo, Wildlife Reserves Singapore (Recipient)

- Unlock Singapore, East West Planners

Best Visitor Attraction Experience

- Night Safari, Wildlife Reserves Singapore (Recipient)

- Singapore Botanic Gardens, NParks

- Singapore Zoo, Wildlife Reserves Singapore


Customer Service - Food & Beverage

- Mark Alvarez Lim, Port Belly, Port of Lost Wonder, Sentosa Leisure Group (Recipient)

- Eden Ilagan Perez, Mount Faber Leisure Group

- Kaval Jit Kaur, Hotel Miramar (S) Ltd

- Lau Careen, The Courtyard, The Fullerton Hotel Singapore

Customer Service - Hotel

- Cory Ann Wright, Garden Wing, Shangri-La Hotel, Singapore (Recipient)

- Alam Albahar, Grand Park Orchard

- Brametha d/o Parimelalagan, Grand Hyatt Singapore

Customer Service - Nightspot

- Samuel Lee, 1-Altitude (Recipient)

- Liza Binte Bakar, Ku Dé Ta Club Lounge

- Nurashykin Binte Jamil, The Black Swan

Customer Service - Retail

- Lim Miao Ling, That's A Wrap Store, Universal Studios Singapore, Resorts World Sentosa (Recipient)

- Emily Goh Geok Tin, DFS Galleria Singapore (Scottswalk)

- Keegan Teng, Lee Hwa Jewellery (Bugis Junction)

Customer Service - Tour Guiding

- Heng Khiam Seng Desmond, Golden Travel Services Pte Ltd (Recipient)

- Tanny Tan Chye Heah, Hong Thai Travel Pte Ltd

Customer Service - Transport (Taxi)

- Tan Poh Seng, Comfort Transportation Pte Ltd (Recipient)

- Lim Soon Keng, Comfort Transportation Pte Ltd

- Thomas Charles, Comfort Transportation Pte Ltd

Customer Service - Visitor Attraction

- Grace Christine M. Jamuna Rani, Universal Studios Singapore, Resorts World Sentosa (Recipient)

- Erniewaty Binte Rostam, Jurong Bird Park, Wildlife Reserves Singapore

- Haniman Boniran, Singapore Zoo, Wildlife Reserves Singapore


Business Event Ambassador

- Dr Perry Shum, Director/Professor, Photonics Centre of Excellence, School of Electrical and Electronics Engineering, Nanyang Technological University Tourism

Entrepreneur of the Year

- Mr Olivier Bendel, CEO, Déliciae Hospitality Management Pte Ltd

Lifetime Achievement for Outstanding Contribution to Tourism

- Mr Robert Khoo, Retired NATAS Group CEO


Breakthrough Contribution to Tourism

- Gardens by the Bay