Britain's Heathrow says British Airlines still experiencing some disruptions

People wait with their luggage at the British Airways check in desks at Heathrow Terminal 5 in London, Britain May 28, 2017.
PHOTO: Reuters

London's Heathrow Airport said early on Monday that there were still some disruptions to British Airways flights from the airport following a global computer system failure at the airline.

The airline resumed some flights from Britain's two biggest airports on Sunday, but hundreds of passengers were still waiting for hours at London Heathrow.

"We have mobilized additional Heathrow colleagues to assist passengers at the terminals and give out free water and snacks," Heathrow said in a statement on Twitter.

In a subsequent statement, British Airways said it intends to operate long-haul flights from Heathrow on a full schedule, and a "high proportion" of its short-haul flights as well on Monday, Reuters reported.

British Airways IT outage: Travellers stranded at Britain airports

  • British Airways resumed some flights from Britain's two biggest airports
  • after a global computer system failure created chaos,
  • but hundreds of passengers were still waiting for hours at London Heathrow.
  • At Heathrow's Terminal 5, where BA is the dominant carrier,
  • hundreds of passengers were waiting in line and flight arrival boards showed cancelled flights.
  • Some passengers were curled up under blankets on the floor or sleeping slumped on luggage trolleys.
  • Several passengers complained about a lack of information from BA representatives at the airport.
  • Others said their luggage had been lost.
  • British Airways cancelled all its flights from Heathrow, Europe's busiest airport, and Gatwick
  • after a power supply problem disrupted its flight operations worldwide and also hit its call centres and website.

The airport said earlier that further delays and cancellations of BA flights were expected on Sunday and told passengers not to travel to the airport unless they were rebooked on other flights.

BA cancelled all its flights from Heathrow, Europe's busiest airport, and Gatwick on Saturday after a power supply problem disrupted its flight operations worldwide and also hit its call centres and website.

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